Full Outage - Production Platform

Incident Report for Moneyfarm

Resolved

This incident has been resolved.

Posted May 13, 2026 - 08:54 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2026 - 08:50 UTC

Identified

Details:
We have identified the root cause of the full outage affecting our production platform. The issue is related to a failure in [ our core database infrastructure, authentication service, network infrastructure ecc]. Our engineering team is actively deploying a solution to restore access.

Impact:
All users are currently unable to access the web application, API, and all services.
No actions can be performed on the platform.

Next Steps:
We are deploying a fix to restore access to services and are working closely with our infrastructure provider to mitigate any further disruptions.

Posted May 13, 2026 - 08:34 UTC

This incident affected: Authentication and Public API (Authentication).